Effective Date: 11th September 2025
Website: quesocakes.com
Business: Queso Bakehouse
Location: Hong Kong

1. Information We Collect
Personal Information:
Contact Details: Name, email address, phone number, and delivery address
Order Information: Cake preferences, special instructions, and delivery details
Photos: Images you upload for custom cake designs
Payment Information:
Payment processing is handled securely by Stripe
We receive your name and billing address from Stripe
We do not store or access your credit card details, bank information, or payment methods
Technical Information:
Our website is hosted on Wix, which may collect cookies and technical data for website functionality
We do not actively track or collect browsing data ourselves

2. How We Use Your Information

We use your personal information to:
Process and fulfill your custom cheesecake orders
Coordinate delivery with our shipping partners
Communicate with you about your orders
Send promotional emails (only if you subscribe)
Showcase our work (only with your explicit consent)

3. Photo Usage and Storage

Standard Photo Handling:
Photos you upload are stored securely in our Wix CMS system
Photos are automatically deleted 1 month after your order delivery
Photos are used solely for creating your custom cake design
Marketing Consent (Optional):
During checkout, you can consent to let us use your photos for marketing purposes
With your consent, we may keep photos for 1+ years to showcase our cake designs
You can withdraw consent at any time by contacting us
If you don't consent, your photos are deleted after 1 month as stated above

4. Information Sharing

We share your information only when necessary:
Delivery Partners:
We share your name, phone number, and delivery address with SF Express for Hong Kong deliveries
This information is used solely for delivery purposes
Payment Processing:
Stripe processes all payments securely and independently
We receive limited information (name, billing address) necessary for order fulfillment
We Do Not:
Sell your personal information to third parties
Share your data for advertising purposes without consent
Use your information for purposes beyond order fulfillment and optional marketing

5. Data Security

All personal information is stored securely through Wix's hosting platform
Photos are stored in Wix CMS with appropriate security measures
Payment information is protected by Stripe's industry-standard security protocols
We implement reasonable measures to protect your data from unauthorized access

6. Your Rights and Choices

You have the right to:
Unsubscribe from marketing emails at any time
Request deletion of your photos before the standard deletion period
Withdraw consent for marketing use of your photos
Contact us with questions about your personal data
Opt-out of photo marketing consent during the ordering process

7. Marketing Communications

Email subscriptions are optional - you choose whether to receive promotional emails
You can unsubscribe at any time using the link in our emails
We do not send unsolicited marketing messages

8. Data Retention

Contact information: Kept for order history and customer service purposes
Photos without marketing consent: Deleted after 1 month
Photos with marketing consent: Kept up to 1+ years depending on quality and showcase value
Order information: Retained for business records and customer service

9. Geographic Scope

Queso Bakehouse operates exclusively in Hong Kong
Our services, delivery, and data processing are limited to Hong Kong
We comply with Hong Kong privacy regulations

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information:


This Privacy Policy was last updated on 11th September 2025. By using our services, you acknowledge that you have read and understood this policy.